iViCAM Pro Refund Policy
Last updated: 17 October 2026
Who sells iViCAM Pro
Lumirah Pty Ltd makes iViCAM Pro. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, receipts and refunds.
Free trial
You can try iViCAM Pro free for 14 days in the iViCAM app. The trial needs no payment details, so you pay nothing to try Pro.
30-day refund
You can ask for a full refund within 30 days of any payment. This applies to monthly, yearly and lifetime purchases. You do not need to give a reason.
How to ask for a refund
- Go to paddle.net and find your order with the email address you used to buy. Or reply to your Paddle receipt.
- Or email us at info@myivi.com with your order number. We will send your request to Paddle.
What happens next
Paddle returns the money to the payment method you used. Your bank decides how long this takes. When we refund a purchase, the licence key stops working and the Pro features turn off. A refunded subscription also ends.
Cancelling a subscription
You can cancel at any time from the link in your Paddle receipt or at paddle.net. Pro stays on until the end of the period you paid for. After the 30-day refund window, we do not refund part of a period.
iVi hardware
This policy is for iViCAM Pro licences bought on myivi.com. The iVi camera has its own terms of sale.
Your rights under the law
This policy does not limit your rights under the Australian Consumer Law or the consumer law of your country.